jilivoe Terms and Conditions

These terms and conditions form a legal agreement between the jilivoe platform and its users. jilivoe is a secure and reliable online casino and sports betting platform operated for players in Bangladesh.

By using the jilivoe website, mobile app, or any of its services, you confirm that you have fully read, understood, and agreed to comply with these terms and conditions.

1.1 Definitions

The meanings of some important terms used in this document are given below:

• "Platform" — The jilivoe website and mobile application.
• "User" — Any person who is registered on jilivoe or is using the platform.
• "Account" — A user's registered profile on jilivoe.
• "Wager" or "Bet" — Money placed by a user on any game or event.
• "Bonus" — Any promotional credit or additional funds provided by jilivoe.
• "BDT" — Bangladeshi Taka, the primary currency of this platform.

1.2 Applicability

These terms apply to all services provided by jilivoe, including casino games, sports betting, live casino, fishing games, and other entertainment services. jilivoe reserves the right to modify these terms at any time.

To participate on jilivoe, creating a valid account is required. Each user may hold only one account.

2.1 Registration Requirements

• Accurate and complete personal information must be provided when opening an account.
• An active mobile number and email address are required.
• A maximum of one account per person is permitted — creating multiple accounts is strictly prohibited.
• An account cannot be opened in the name of or on behalf of another person.
• jilivoe may request an identity document or other documents at any time to verify the information provided.

2.2 Account Security

It is your responsibility to keep your account login details (username and password) completely confidential. You will be personally responsible for any activity carried out from your account. If you suspect unauthorised access to your account, notify the jilivoe support team immediately.

2.3 Identity Verification (KYC)

jilivoe follows the KYC (Know Your Customer) process to ensure secure transactions. Users may be required to submit a national identity card, passport, or other identity documents when needed. Withdrawals may be held until KYC verification is complete.

To open an account on jilivoe and participate in any game, the user must be at least 21 years of age. jilivoe may request proof of age at the time of registration or at any stage.

Protecting minors from gambling is a core principle of jilivoe. If any user is found to be under 21 years of age, that account will be closed immediately and all deposited funds will be returned.

3.1 Geographic Restrictions

jilivoe primarily provides services to players in Bangladesh. Users confirm that the use of online gaming services from their location is legally permitted and that they are not accessing the platform from any prohibited country or region.

jilivoe supports transactions through popular mobile banking methods in Bangladesh. All financial transactions are secured by SSL encryption and are processed safely and quickly.

4.1 Deposits

• Supported payment methods: bKash, Nagad, Rocket.
• Minimum deposit amount: ৳200 (per method).
• Deposited funds are generally credited to the account instantly.
• Please provide accurate transaction details and reference numbers when making a deposit.
• jilivoe does not accept deposits made in a third party's name — only payments in the account holder's name are approved.

4.2 Withdrawals

• Minimum withdrawal amount: ৳500.
• Standard withdrawal processing time: within 1 hour.
• Withdrawal requests are processed after verification.
• Withdrawals may be held if KYC verification is not complete.
• Wagering requirements must be met before withdrawing bonus funds.

4.3 Transaction Security

jilivoe keeps all financial transactions secured with SSL encryption technology. jilivoe reserves the right to review suspicious transactions under its fair play policy.

jilivoe offers attractive bonuses and promotional offers for its users. All bonuses come with specific conditions, and failure to meet them may result in the bonus being cancelled.

5.1 Welcome Bonus Terms

• The welcome bonus applies only to new members on their first deposit.
• Deposit ৳1,000 → Bonus ৳1,000 → Total balance ৳2,000.
• Deposit ৳32,000 → Bonus ৳15,000 → Total balance ৳47,000.
• The bonus amount will not exceed ৳15,000.
• Wagering requirement: the bonus amount must be wagered 20 times before withdrawal.
• The wagering requirement must be met within 30 days of receiving the bonus.

5.2 General Bonus Rules

• A bonus may only be used in the account to which it was awarded.
• A bonus cannot be converted to cash until the wagering requirement is met.
• jilivoe reserves the right to withdraw or modify any bonus at any time.
• In the case of promotional abuse, the bonus may be cancelled and the account suspended.

5.3 VIP Program

jilivoe's VIP program has 5 levels. A weekly cashback benefit applies at each level:

• Bronze — up to 0.2% weekly cashback.
• Silver — up to 0.5% weekly cashback.
• Gold — up to 0.7% weekly cashback.
• Platinum — up to 1.0% weekly cashback.
• Diamond — up to 1.2% weekly cashback.

Users can be promoted to higher levels based on their gaming activity and engagement.

All games and betting activities on jilivoe are conducted on the basis of fair and transparent rules. Ensuring fair play is our primary priority.

6.1 Game Rules

• The specific rules for each game are stated on the game page.
• Once a bet is confirmed, it cannot be changed or cancelled.
• If any bet is affected by a technical error, jilivoe reserves the right to make a decision.
• The rules of the game provider (Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, and others) may also apply.

6.2 Sports Betting

• In sports betting, odds may change until a bet is confirmed.
• If a match is cancelled or postponed, jilivoe will make a decision in accordance with the applicable rules.
• Betting is available on various leagues including BPL, IPL, T20 World Cup, and ICC tournaments.

6.3 Technical Issues

jilivoe is not responsible for any loss caused by a technical error, server issue, or internet disconnection. In such situations, jilivoe will endeavour to provide a reasonable resolution.

The following activities are strictly prohibited to protect the integrity and security of the jilivoe platform:

• Creating or operating multiple accounts.
• Abusing the bonus system or committing bonus fraud.
• Money laundering or transactions involving illegal funds.
• Hacking, use of bots, cheating, or exploiting technical vulnerabilities.
• Playing or depositing funds using a third party's account.
• Threatening, harassing, or deceiving other users.
• Using jilivoe's brand or intellectual property without permission.
• Playing games using automated software, scripts, or artificial intelligence.

If any of the above activities are proven, the account will be closed immediately and the associated funds will be forfeited. Legal action may also be taken if necessary.

jilivoe gives the highest importance to protecting users' personal information. Our full privacy policy is described in detail on a separate page.

8.1 Data Collection

jilivoe may collect the following information: name, address, mobile number, email, date of birth, payment details, and gaming history. This information is used solely for the purpose of providing services, verifying identity, and ensuring security.

8.2 Data Sharing

jilivoe does not sell users' personal information to third parties. However, limited information may be shared with specific partners for legal requirements, fraud prevention, or payment processing.

8.3 Cookie Policy

jilivoe uses cookies to improve the user experience on the website. By using the platform, you are considered to have consented to the use of cookies.

jilivoe advocates for enjoying entertainment responsibly. Gambling is a form of entertainment — it should not be treated as a source of income.

• Play within your means — only wager money you can afford to lose.
• Do not increase your bets to recover losses.
• Do not play while under the influence of alcohol or when under mental stress.
• Take regular breaks and set time limits.
• If needed, contact our support team — for self-exclusion or setting limits.

jilivoe provides responsible gaming tools, including deposit limits, session time limits, and voluntary account closure. For more details, visit our responsible gaming page.

10.1 Suspension by jilivoe

jilivoe reserves the right to suspend or permanently close an account in the following circumstances:

• Violation of terms and conditions.
• Fraudulent or suspicious activity.
• Failure to complete KYC verification or providing false information.
• Legal reasons or instructions from a regulatory authority.
• If the account remains inactive for an extended period.

10.2 Closure by the User

Any user may request account closure at any time. To do so, contact the support team via 24/7 live chat or email. An opportunity to withdraw any remaining balance will be provided before the account is closed (provided wagering requirements have been met).

jilivoe makes every effort to operate a safe and reliable platform. However, jilivoe is not liable for the following:

• Loss caused by internet disconnection or device issues.
• Loss caused by failure of third-party software or services.
• Transaction losses caused by the user's own error.
• Loss caused by authorized or unauthorized third-party access.
• Unexpected technical errors or cyberattacks.

jilivoe is not liable under any circumstances for indirect, special, or consequential losses.

11.1 Intellectual Property

All content, designs, logos, software, and trademarks on the jilivoe platform are the intellectual property of jilivoe. Use, reproduction, or distribution of these without permission is prohibited.

jilivoe reserves the right to update these terms and conditions at any time. In the case of significant changes, users will be notified via email or through the platform.

Continued use of the platform after updated terms have been published will be considered your acceptance of the new terms. It is therefore recommended that you review this page regularly.

12.1 Dispute Resolution

In the event of a dispute, first try to resolve it directly with our support team. The support team provides assistance in Bengali 24/7. jilivoe's decision will be considered final and binding.

12.2 Contact

For any questions or comments regarding these terms and conditions, please contact us:

• Email: [email protected]
• Live Chat: 24/7 direct support is available.