jilivoe's Privacy Policy

Introduction and Scope of Application

jilivoe ("we", "us", or "the platform") is an online casino and sports betting service provider operating in Bangladesh. This Privacy Policy ("Policy") applies to the jilivoe website jilivoe.cam and all services under it.

The purpose of this policy is to clearly inform you of what personal information we collect, why we collect it, how that information is processed and stored, and what steps we take to protect your information. By using jilivoe's services, you are considered to have agreed to the terms of this Privacy Policy.

We take the utmost care with the personal information we collect and keep your information secure using SSL encryption technology. jilivoe, as a safe and reliable platform, places the highest importance on user privacy.

What Information We Collect

jilivoe collects various types of information in order to provide its services. The information collected is divided into the following categories:

2.1 Identity Information

• Full name and preferred username
• Date of birth (for age verification)
• National ID (NID) or passport number (when identity verification is required)
• Residential address

2.2 Contact Information

• Email address
• Mobile number (for bKash, Nagad, or Rocket verification)

2.3 Financial Information

• Mobile banking number (bKash, Nagad, Rocket)
• Transaction history — details of deposits and withdrawals
• Account balance and bonus information

2.4 Technical Information

• IP address
• Browser type and version
• Device information (model, operating system)
• Session cookies and log data
• Duration of site access and usage

2.5 Gaming Behaviour Information

• Play history and betting patterns
• Preferred game categories
• Self-imposed limits related to responsible gaming

Purpose and Basis for Information Collection

jilivoe never collects unnecessary information. There is a specific legal or service-related reason behind every piece of information collected:

• Account Management: To create, verify, and keep your jilivoe account secure
• Transaction Processing: To ensure safe financial transactions via bKash, Nagad, and Rocket
• Service Improvement: To personalise your experience and improve the quality of the platform
• Fraud Prevention: To prevent unauthorised access, fraud, and money laundering
• Legal Compliance: To comply with applicable laws and regulations
• Support Services: To assist you with your questions and issues
• Responsible Gaming: To identify potentially risky behaviour and provide support
• Promotional Communications: To send messages about bonuses and offers based on your consent

We use your information only for the purposes stated above. Under no circumstances do we commercially sell your personal information to third parties.

Cookies and Tracking Technologies

The jilivoe website uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve your experience of using the site.

4.1 Types of Cookies

• Essential Cookies: Necessary for the core functionality of the site, such as maintaining login sessions
• Functionality Cookies: To remember your preferences and language settings
• Analytics Cookies: To monitor and improve site usage

You can control cookies by changing your browser settings. However, disabling essential cookies may limit some features of the site.

Data Retention and Deletion

jilivoe retains your personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by legal obligations.

• Active Accounts: All information is retained for as long as the account remains active
• Closed Accounts: After an account is closed, information may be retained for a specified period as required by law
• Financial Transaction Records: Retained for the period determined by applicable law

Once the specified retention period has passed, we securely delete your personal information or modify it in a way that makes it impossible to identify you.

Sharing Information with Third Parties

jilivoe does not sell or rent your personal information. However, information may be shared in the following limited circumstances:

6.1 Service Providers

Information is shared with trusted third-party providers for necessary operations such as payment processing (bKash, Nagad, Rocket), technology infrastructure, fraud prevention, and customer service. These providers receive only the information necessary to carry out the specific service and operate under strict confidentiality agreements.

6.2 Legal Requirements

Information may be provided to relevant authorities in response to court orders, government directives, or legal obligations.

6.3 Business Restructuring

In the event of a company merger, acquisition, or asset transfer, user information may pass to the new entity, but the protections of this Privacy Policy will continue to apply.

Data Security Measures

jilivoe maintains industry-standard technical and organisational measures to protect your personal and financial information:

• SSL Encryption: All data transmissions are secured with 256-bit SSL/TLS encryption
• Firewall Protection: Advanced firewall systems prevent unauthorised access
• Access Controls: Only authorised staff can access information on a need-to-know basis
• Regular Audits: The effectiveness of security measures is reviewed on a regular basis
• Data Backup: Secure backups of information are maintained
• Two-Factor Authentication: An additional security layer when accessing your account

However, transmitting information over the internet is not entirely without risk. While we are committed to providing the highest level of protection, you are advised to use a strong password and keep your login details confidential.

Your Rights

You have the following rights regarding your personal information:

• Right of Access: The right to know what information we hold about you
• Right to Rectification: The right to have incorrect or incomplete information corrected
• Right to Erasure: The right to request deletion of your information in certain circumstances
• Right to Restrict Processing: The right to restrict the processing of your information in certain cases
• Right to Portability: The right to receive your information in a structured format
• Right to Object: The right to object to the use of your information for marketing purposes
• Right to Withdraw Consent: The right to withdraw at any time your consent to the processing of information provided on the basis of consent

To exercise these rights, please email [email protected]. We are committed to responding to your request within the legal timeframe. However, in some cases it may not be possible to fulfil all requests due to legal obligations or legitimate interests.

Protection of Minors' Information

jilivoe's services are strictly for individuals aged 21 or older. We do not intentionally collect any information from minors.

An age verification process is in place during registration. If we become aware that we hold information belonging to a minor, it will be deleted immediately and the associated account will be closed.

If a parent or guardian believes their child's information is held by us, please contact us at [email protected].

International Data Transfers

Although jilivoe operates primarily for the Bangladesh market, for technical reasons your information may be stored or processed on servers located in other countries.

Where information is transferred internationally, we ensure that appropriate safeguards are in place. Agreements with third-party service providers cover such transfers.

Policy Changes and Updates

jilivoe reserves the right to change or update this Privacy Policy at any time. For significant changes, we will notify you in the following ways:

• A notification will be sent to your registered email address
• A clear notice will be displayed at the top of the website
• The "Last Updated" date on this page will change

Continuing to use the service after an updated policy is published will be considered acceptance of the revised terms. We therefore recommend that you review this page regularly.

Contact and Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us. Our dedicated team is ready to assist you with any privacy-related matter.

When submitting a complaint, please include your registered email address and account ID so we can resolve your matter promptly.